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  ABHYUDAYA CO-OPERATIVE BANK LTD.
  MULTI STATE SCHEDULED BANK
   

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Thursday, 19-Oct-2017  09:12:06 AM
 
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FAIR PRACTICE CODE FOR LENDERS
 
Abhyudaya Co-op. Bank Ltd.
K.K.Towers, Off.G.D.Ambekar Marg, Parel Village ,
Mumbai -400012

Fair Practice Code for Lenders (FPCL) is a voluntary code adopted by our Bank, which aims to achieve synchronization of best practices while dealing with Customers.

It aims to provide valuable inputs to Customers and facilitates effective interaction of customers with the Bank. FPCL would be applicable in the Bank from the date it is placed in the Bank's web site or is otherwise publicized through the media.
FPCL contains 8 important Declarations from us, the spirit of which pervades the entire FPCL provisions.

The Bank declares and undertakes
  • To provide in a professional manner, efficient, courteous, diligent and speedy services in the matter of retail lending.
  • Not to discriminate on the basis of religion, caste, sex, descent or any of them.
  • To be fair and honest in advertisement and marketing of Loan Products.
  • To provide customers with accurate and timely disclosure of terms, costs, rights and liabilities as regards loan transactions.
  • If sought, to provide such assistance or advice to customers in contracting loans.
  • To attempt in good faith to resolve any disputes or differences with customers by setting up complaint redressal cells within the organization.
  • To comply with all the regulatory requirements in good faith.
  • To spread general awareness about potential risks in contracting loans and encourage customers to take independent financial advice and not act only on representations from banks.
 
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